FAQ

Travel Pocket WiFi is a portable internet device that provides unlimited data on 4G LTE and 5G networks throughout the Philippines. It is perfect for travelers and anyone who needs reliable internet on the go.

Travel Pocket WiFi works best in major cities, select provincial cities and other locations as long as there is 4G and 5G signal coverage.

Signal strength may vary depending on exact location.

To make sure we can arrange delivery in time, please book at least:

• Metro Manila and nearby provinces — at least 3 days before your arrival date.
• Provincial areas — 5 to 10 days before your arrival date, depending on location.

Booking early also ensures device availability, especially during peak travel seasons.

• Delivery to your hotel or Airbnb only. No third-party pickups.
• Rental period starts on your selected start date.
• You must return the device on or before your end date.
• Return instructions will be provided after booking.
• No refunds after the rental period begins.

If your device is not returned by your rental end date, the following charges will apply:

• $49 unreturned device fee.
• $5 per day for each day after the rental end date.

Example: If you return 3 days late, you will be charged $49 + ($5 x 3 days) = $64 total.

If your device is lost, stolen, or damaged beyond repair, a replacement fee will apply. This amount will be deducted from your deposit or charged separately. Please contact us immediately to discuss the situation and get a replacement quote.

You can book directly from our website. Select your package, duration, and dates, then proceed to checkout.

Alternatively, you can message us with:

• Your location.
• Duration of stay.
• Device plan.

We will confirm availability and recommend the best setup for your needs.

We deliver the device ready to use to your location. Exact delivery details will be confirmed after booking. Please ensure someone is available to receive the package on your selected start date.

• Check your location and signal strength. Move to an open area if possible.
• Restart the device by turning it off, waiting 10 seconds, then turning it back on.
• Reduce the number of connected devices.
• Contact support if the issue continues.

• Verify the WiFi name (SSID) and password are correct.
• Forget the network on your device and reconnect.
• Restart your phone or laptop, then restart the device.

• Charge the device for at least 30 minutes.
• Press and hold the power button for 3-5 seconds.
• Try a different charging cable or adapter.
• Contact our support team if still unresponsive.