Privacy Policy

1. Introduction

Welcome to TravelWiFiPH. Your privacy is important to us, and we are committed to protecting your personal data in compliance with the Data Privacy Act of 2012 and other applicable Philippine laws. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services.

2. Information We Collect

We may collect the following information when you use our services:

• Full name
• Email address
• Contact number
• Delivery or pickup details (hotel, airport, address)
• Payment information (processed securely via third-party providers)
• Device usage data (for troubleshooting and service improvement only)

3. How We Use Your Information

Your information is used to:

• Process bookings and rentals for both Travel Pocket WiFi and 5G Home Internet
• Deliver or arrange pickup of devices
• Provide customer support and troubleshooting assistance
• Improve our services and user experience
• Send important service updates and notifications
• Comply with legal obligations and prevent fraud

4. Data Protection & Security

We implement appropriate security measures to protect your personal data against unauthorized access, disclosure, or misuse. Your information is stored securely and accessed only by authorized personnel. We use encryption and industry-standard security protocols to safeguard your data during transmission and storage.

5. Data Sharing

We do not sell or share your personal data with third parties, except in the following circumstances:

• Payment providers (to process transactions)
• Logistics partners (for delivery purposes only)
• Service providers (for technical support and customer service)
• When required by law or legal processes

6. Data Retention

We retain your data only as long as necessary to fulfill service obligations, process refunds, or comply with legal requirements. Once you complete a rental and any disputes or refunds are resolved, we may delete your personal information, though we may retain certain data for record-keeping and legal compliance purposes.

7. Your Rights

Under applicable Philippine laws, you have the right to:

• Access your personal data held by us
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Withdraw consent for data processing
• File a complaint with the National Privacy Commission

To exercise these rights, please contact us at: support@travelwifiph.solutions or 0898 001 3026

8. Cookies & Tracking

Our website may use cookies to enhance user experience and analyze website traffic. These cookies help us understand how visitors use our site and allow us to personalize your experience. You may disable cookies in your browser settings, though this may affect some website functionality.

9. Third-Party Links

Our website may contain links to third-party sites, including booking platforms and payment processors. We are not responsible for their privacy practices or content. We recommend reviewing their privacy policies before providing your information.

10. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information promptly.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your data.